ALTA AURA DESIGNS, LLC — Reservations, Rescheduling & Refunds

Effective date: January 2026

The Reservation. Every Discovery Session is secured with a $500 reservation. It is the first step of your bespoke hat, not an added fee, and it is applied in full toward the final price.

Rescheduling. Life happens. Reschedule with at least 72 hours’ notice before your scheduled session and your reservation moves with you to the new date.

Refunds. You may request a refund of your reservation up until 72 hours before your scheduled session. Requests must be made in writing by email to Experience@AltaAuraDesigns.com. Refunds are returned in the original form of payment.

Store Credit. Once your Discovery Session is less than 72 hours away, the reservation is no longer refundable but its value is never lost. It becomes credit on your account that applies toward a future piece or adornments. Credit is valid for 12 months from the date of the original Discovery Session it was held for.

Approval and Start of Work. During your Discovery Session we choose your materials together, in person. That decision is your approval, and nothing is ordered before it. From that point your materials are sourced and ordered and your piece is begun. Material changes after approval may not be possible and could carry additional cost.

Forfeiture. Once work has begun, amounts paid are non-refundable and are not returned as credit- the time and materials are already committed to your piece. If you choose not to continue, any piece made for you remains the property of ALTA AURA DESIGNS, LLC.

Final sale. Once your finished piece has been delivered to you, the sale is final. No refunds or exchanges of any kind.

Contact. Experience@AltaAuraDesigns.com.